Communication Skills for International Food & Beverage Staff with IHF Skillnet
Our Communication Skills for International Food & Beverage Staff (delivered in partnership with the Irish Hotels Federation Skillnet) is expertly tailored for international food and beverage staff working in the hospitality sector in Ireland. This course is designed to develop professional communication skills with a particular focus on specific vocabulary for everyday interactions. In addition, trainees will gain confidence speaking English.
Cost
Please contact Dervla O’Neill in the Irish Hotels Federation Skillnet for subsidised cost and for bookings
Duration
20-hour course over 10 weeks (2 hours per week)
Course Delivery
Live training online with an instructor
What is it?
Develop English fluency and master job-specific vocabulary in our confidence-building Communication Skills for International F&B Staff course (with IHF Skillnet) tailored for hotel professionals. Receive practical language tools for polite and effective guest and colleague interactions. Elevate your communication skills to excel in your hospitality career.
Who is this course aimed at?
This course is aimed at non-native English-speaking employees in the hospitality industry working in Food & Beverage roles. It caters for all levels of English, although a basic level of communicative English is required to effectively participate on the course.
What our clients say:
“We are delighted with our partnership with AllTalk Training and the feedback from our delegates has been overwhelmingly positive. Our clients have seen tangible improvements in both confidence and communication in English with both team and customers. We look forward to working with AllTalk Training into the future.”
Dervla O’Neill – Network Manager, Irish Hotels Federation Skillnet
After this course, attendees will...
have further developed their confidence in using English and readiness to speak English
have further developed their ability to communicate in a polite and professional manner with hotel guests
have been provided with the necessary vocabulary and phrases for working in customer-facing F&B roles in Irish hotels
have been provided with the tools and language to make effective and polite small talk with guests, elevating customer service levels
practised the language necessary to make polite and effective upsales in a F&B setting, responding in kind to customer needs
have become familiar with common Irish-English expressions they are likely to come across in their workplace
know the important events and celebrations in Ireland in order to have successful cultural interactions with guests
If you have any questions, we are happy to answer them.
FAQ's
Why is this training delivered with IHF Skillnet?
The Irish Hotels Federation Skillnet is dedicated to providing bespoke training to Irish hotels and guesthouses. With an increasingly diverse and international workforce, English skills are essential to providing quality service. This English training supports hotel staff working in Ireland to improve their dedicated English skills at a subsidised cost.
How is the English for hotel staff course with IHF Skillnet delivered?
The training usually consists of a 10-week course, featuring a two-hour class with a live instructor every week. However, please contact Dervla O’Neill at the IHF Skillnet with your specific needs.
What will I learn on the English for hotel staff course with IHF Skillnet?
As well as covering the grammar and vocabulary needs of the trainees, this course focuses on essential English for hospitality professionals, including greeting customers/guests, polite requests, providing assistance such as directions, instructions, dealing with complaints, and important language for discussing shifts, work arrangements and more.
What level do I have to be to participate in the English for hotel staff course with IHF Skillnet?
There is training available for all abilities of English, from beginner to upper-intermediate levels.
If you have any questions, we are happy to answer them.
Let our numbers do the talking
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