Making Requests across Cultures
This session will introduce some of the different ways people from different cultures may make and respond to requests so that we can understand others better. It will also look at ways to effectively make requests when working in multicultural teams.
Cost
Duration
Available as a 1-hour introductory webinar or as an in-depth workshop over 2.5 hours
Course Delivery
Live training online with an instructor
What is it?
What is clear and polite when it comes to asking someone to do something in one culture may be very unclear and considered completely impolite in another culture.
In any team, sharing tasks and information as well as supporting each other is essential for carrying out the work that needs to be done. One of the most important communicative functions in a team environment is to ask fellow team members to do something, that is to make a request. For example, you might ask a colleague to take on a particular task, send you information or documents related to a project, help you with something, adjust work, or review something for you.
Due to the different ways of making a request from one culture to another, in multicultural work environments, asking someone else for something can often be a situation that causes friction amongst team members and leads to misunderstandings around what exactly needs to be done.
Who is this course aimed at?
This course is aimed at employees at all levels and from all cultural backgrounds who work in a multicultural workplace.
After this course, attendees will...
have more understanding of the cultural differences around making and responding to requests
be better able to correctly interpret requests and responses to requests that may be ‘different’
be able to adapt requests and responses to avoid offence or misunderstanding
be able to effectively clarify to better ensure effective completion of requests
If you have any questions, we are happy to answer them.
Course Outline
The impact of culture on making requests (and reacting to them!)
The language of requests
Responding to requests
Effective clarification to avoid cultural misunderstandings
Real case studies related to requests across cultures
If you have any questions, we are happy to answer them.
FAQ's
Is this course eligible for CPD points?
Upon successful completion, participants are awarded a certificate which details the commitment involved. This allows HR departments to make a determination as to the allocation of CPD points for successful completion of our courses, according to their own internal CPD systems.
AllTalk Training is not on the National Framework of Qualifications as a credit bearing course. This is standard practice for professional courses of this nature where the need is for fresh and actionable skills (in a shorter form course) that are demonstrated immediately in the workplace.
Question
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent iaculis quis eros et maximus. In vehicula sagittis nulla posuere posuere. In hendrerit eu leo a commodo. Nam risus leo, lacinia eu cursus non, fermentum id ipsum. Phasellus et volutpat ipsum. Nullam non augue eu arcu rhoncus blandit sed aliquam quam.
Question
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent iaculis quis eros et maximus. In vehicula sagittis nulla posuere posuere. In hendrerit eu leo a commodo. Nam risus leo, lacinia eu cursus non, fermentum id ipsum. Phasellus et volutpat ipsum. Nullam non augue eu arcu rhoncus blandit sed aliquam quam.
Question
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent iaculis quis eros et maximus. In vehicula sagittis nulla posuere posuere. In hendrerit eu leo a commodo. Nam risus leo, lacinia eu cursus non, fermentum id ipsum. Phasellus et volutpat ipsum. Nullam non augue eu arcu rhoncus blandit sed aliquam quam.
If you have any questions, we are happy to answer them.