Professional English Toolkit

Professional English Toolkit

This training has been specifically designed to help deliver better professional English: polite business language that is easy to understand, collaborative, and correct to use in context.

professional English toolkit




Over 2.5 hours of video learning content plus module tests and additional resources

Course Delivery

Self-paced online learning

professional English

What is it?

This training has been specifically designed to help deliver better professional English resulting in fewer misunderstandings with colleagues and clients, plus improved confidence in your ability to work in English.

For companies, this means improved work efficiency and productivity, as well as a better quality of customer/client service and staff retention.

Who is this course aimed at?

ο Those already working in English, soon to be starting working through English, or those looking for work and want ensure that their English is suitable for professional communication in any industry

ο Those with some level of English, but who have never had any training or classes in Business English or Professional English

ο Those who are/will be/want to be customer-facing and/or collaborating with colleagues in English

ο Those who need to communicate in English in a multicultural workplace (with native English speakers, fellow non-native English speakers, or both)

What our clients say:

“One of the best teaching approaches is video lectures. which is highly beneficial to learn concepts on online platforms. Because you can exercise the lessons how much time you want, there is no limitation. Whenever you feel that you have forgeten the lessons, you can come back on platforms and make the review.

(The Trainer) explained the concepts very clearly and easy to understand

Because communication skills is important in professional relationships. And this course is very helpful to get what we need in order to communicate with others.”

Former participant

After this course, attendees will...

have fewer misunderstandings with colleagues and clients

improve confidence in their ability to work in English

improve work efficiency and productivity, as well as a better quality of customer/client service

have a better cultural understanding of what it is to work in the English language

If you have any questions, we are happy to answer them.

Course Outline

Greeting and introducing in a business context

Expressing numbers and figures correctly, including times and prices

How to clarify information including instructions

Writing polite business emails

Setting up and rescheduling meetings naturally

How to communicate and behave in meetings in English

Answering and making phone calls in English

Communicating on video calls

Making polite requests in English

...and more!

If you have any questions, we are happy to answer them.


This course is described as on-demand and self-paced. What does this mean?

This is an on-demand, self-paced course. This means that there are no ‘live’ classes with a trainer, alternatively we have pre-recorded the training content via video and organised the content into modules. Trainees can access the course and learn from any device (e.g. smartphone, tablet,  laptop, PC) at any time that suits them.

How is the course organised?

There are 8 modules each consisting of microlearning modules with accompanying video including subtitles. Each module is followed by an assessment to evaluate an individual’s understanding of the learnings from the videos. Learners must pass each test (70%) before progressing to the next module. A summary of the content of each module is available to download.

For how long will the course be accessible to learners?

Learners have access to the course for 12 months after commencement.

Will learners receive a certificate for this course?

Yes, a certificate of achievement is awarded to learners on successful completion of the course.

How long does it take to complete the course?

As this is an on-demand, self-paced course, completion times are subjective. There is an approximate total of 3 hours uninterrupted viewing time along with end of module assessments and extra materials. It will depend on the learner and is completely designed to go at their pace. Access to the course lasts 12 months.

What level of English is required for this course?

It is important that learners have some ability to communicate in English. It would not be suitable for absolute beginners due to the nature of the course. The level range we recommend is from A1 to B2 on the Common European Framework Reference (CEFR) which translates to basic user to independent user of English or from high beginner to medium advanced. It is designed in such a way that all levels that fall within the A1 to B2 bracket will benefit.

Is this course eligible for CPD points?

Upon successful completion, participants are awarded a certificate which details the commitment involved. This allows HR departments to make a determination as to the allocation of CPD points for successful completion of our courses, according to their own internal CPD systems.

AllTalk Training is not on the National Framework of Qualifications as a credit bearing course. This is standard practice for professional courses of this nature where the need is for fresh and actionable skills (in a shorter form course) that are demonstrated immediately in the workplace.

If you have any questions, we are happy to answer them.

What our clients say:

“Access to the platform itself and to the curriculum is comfortable and easy to follow.

Steven has shown himself as a perfect presenter, making course materials engaging and clear to understand.

It’s very convenient to have the course materials on hand to refresh your memory.

Course context is highly relevant to real daily business tasks and essential to all non-English speaking professionals.”

Former participant

Let our numbers do the talking

Over 3,000 happy trainees for English and cultural training since 2017
We have 96% repeat business and pride ourselves in long-term partnerships with our clients
We currently support clients in several different industries
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