Dealing with Sensitive Issues across Cultures
AllTalk Training’s ‘Dealing with Sensitive Issues’ course looks at the best approaches to dealing with sensitive issues in the workplace in most English-speaking cultures, considering the behaviours and language that are most appropriate.
Cost
Duration
Available as a 1-hour introductory webinar or as an in-depth workshop over 2.5 hours
Course Delivery
Live training online with an instructor
What is it?
There are many types of sensitive issues that we have to deal with at work. But how we deal with them can have an important impact on our business relationships.
AllTalk Training’s ‘Dealing with Sensitive Issues’ course looks at the best approaches to dealing with sensitive issues in the workplace in most English-speaking cultures, considering the behaviours and language that are most appropriate.
Who is this course aimed at?
This course is aimed at employees at all levels and from all cultural backgrounds who are working in a multicultural environment, or who may wish to learn how to deal more effectively with sensitive issues.
What our clients say:
“As probably all of us have to deal with cultural differences in our daily lives, whether professionally or privately, it was super interesting to learn about these cultural differences and how to deal with them. Especially in a professional context it is very important to know that there are differences.
AllTalk Training has such empathetic, funny and understanding trainers who make you feel comfortable at all times and give you tips. I felt very comfortable and look forward to having the opportunity again.”
Carina Krüger, Rhenus
After this course, attendees will...
be able to more effectively recognise what might be considered sensitive issues in other cultures different to their own
know how to adapt their approach to dealing with sensitive issues in a multicultural working environment
be able to modify their use of language when addressing sensitive issues in their workplace
If you have any questions, we are happy to answer them.
Course outline
What sensitive issues may be (including examples) and how/why different cultures may have varying approaches to dealing with these
Ideas including empathy, discretion, and language that will be beneficial to use when dealing with sensitive issues in a multicultural workplace
If you have any questions, we are happy to answer them.
FAQ's
Is this course eligible for CPD points?
Upon successful completion, participants are awarded a certificate which details the commitment involved. This allows HR departments to make a determination as to the allocation of CPD points for successful completion of our courses, according to their own internal CPD systems.
AllTalk Training is not on the National Framework of Qualifications as a credit bearing course. This is standard practice for professional courses of this nature where the need is for fresh and actionable skills (in a shorter form course) that are demonstrated immediately in the workplace.
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Question
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If you have any questions, we are happy to answer them.